ORYQX Inc.
Privacy Policy
How ORYQX - AI Customer Support for Shopify collects, uses, protects, and manages data for Shopify merchants and their customers.
1. Introduction
ORYQX is an AI customer support platform built for Shopify merchants. It helps stores respond to customer questions, support tickets, and order-related requests using automated AI workflows.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to merchants and customers whose data may be processed through ORYQX.
2. Information We Collect
We collect information needed to operate ORYQX, provide support automation, and maintain secure merchant accounts.
- Shopify store data, including orders, customers, and products.
- Support ticket content, including customer messages, conversation history, intent, sentiment, and resolution status.
- Usage analytics, such as feature usage, response performance, error logs, and operational metrics.
- Account information, including merchant profile details, store domain, settings, billing plan, and contact email.
3. How We Use Your Information
We use information to deliver the ORYQX product and improve the quality, reliability, and safety of the service.
- To provide AI support responses and automate eligible customer support workflows.
- To improve our AI models, prompts, support logic, and merchant-facing product experience.
- To send product updates, operational messages, onboarding guidance, and service notices.
- For billing, payments, subscription management, invoicing, fraud prevention, and account administration.
4. Data Sharing
We never sell customer data. We share data only when needed to provide ORYQX, operate trusted service integrations, or comply with legal obligations.
- Shopify, to connect with merchant stores and process commerce-related support data.
- Google Gemini AI, to generate and improve AI support responses.
- Mailgun, to send service, support, and product communications.
- Razorpay, to support billing and payment workflows.
- Legal requirements only, when disclosure is required by applicable law, regulation, subpoena, court order, or valid government request.
5. Data Security
We use administrative, technical, and organizational safeguards designed to protect information processed by ORYQX.
- AES-256 encryption at rest.
- TLS 1.3 encryption in transit.
- SOC2 compliant controls for security, availability, and operational governance.
6. Data Retention
For active accounts, ORYQX keeps data while the merchant remains subscribed so the product can provide support automation, account history, reporting, and service continuity.
For deleted accounts, ORYQX removes associated data within 30 days, except where limited retention is required for legal, tax, security, fraud prevention, or compliance reasons.
7. Your Rights
Merchants may request access, deletion, or export of their data by contacting ORYQX.
- Access your data.
- Delete your data.
- Export your data.
- Contact us at support@oryqx.com.
8. Cookies
ORYQX uses essential cookies only. These cookies support authentication, security, session management, and core product functionality.
We do not use advertising cookies.
9. Children's Privacy
ORYQX is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
10. Changes to Policy
We may update this Privacy Policy from time to time. For major changes, ORYQX will provide notice by email to the account contact associated with the merchant account.
11. Contact Us
Questions about this Privacy Policy or ORYQX data practices can be sent to support@oryqx.com.
You can also visit us at oryqx.com.